Fair terms, stated before you order.
The collection is currently in preview. Final return eligibility will be published by product before checkout opens.
Current status
No products are available for purchase during the preview, so there are no active merchandise returns. This page describes the standards that will guide the final policy.
Standard products
Launch-ready standard products will state their return window, required condition, return method, and whether return shipping or restocking fees apply. Any exception will be shown clearly on the product page before payment.
Personalized, custom, and perishable products
Items made to a shopper’s specifications, personalized goods, food, treats, and certain hygiene-sensitive goods may have limited return eligibility. That limitation will never be hidden. Damaged, defective, materially incorrect, or mispersonalized items will have a documented support path.
Pet-related products
Pet items will include applicable sizing, ingredient, material, care, and supervision information. A preference mismatch is different from a defective or incorrectly described product, and final listings will make the distinction clear.
How support will work
When ordering opens, customers will be asked to contact support promptly with the order number, description of the issue, and photographs when relevant. Payment-card information should never be sent through the contact form.
Refund timing
Approved refunds will be returned to the original payment method. The final policy will state processing expectations and explain that financial institutions can require additional posting time.
Questions can be sent through the private contact form.